This Privacy Statement explains our practices, including your choices, regarding the collection, use, and transmission of certain information, including your personal information, in connection with the Bewuk service.
Contact
If you have general questions about your account or how to contact our Customer Service for assistance, please visit our online help center at help.Bewuk.com. If you have any specific questions regarding this Privacy Statement, or our use of your personal information, cookies, or other similar technologies, please contact our Data Protection Officer or Privacy Office at info@bewuk.com.
The controller of your personal data is Bewuk Entertainment LTD. Please note that if you contact us for assistance, both for your safety and for ours, we may ask you to authenticate your identity before fulfilling your request.
Collection of Information
We receive and store information about you, including:
The information you provide to us: We collect information you provide to us, including:
your name, email, address or zip code, payment method(s) and telephone number. In some countries, we require a government identification number for billing and tax compliance. This information is collected in a variety of ways, including when you enter it into our service, interact with our customer service, or participate in surveys or marketing promotions;
information collected when you choose to provide ratings or preferences, set preferences (in the "Account" section of our website), or provide information to us through our service or other means.
Information We Collect Automatically: We collect information about you, your use of our service, your interactions with us, and our advertising, as well as information about your network, network devices, and your computer or any other Bewuk-compatible device that you may use to access our service (such as Smart TVs, Smart TVs, Smart mobile devices, set-top boxes and other devices adapted in Bewuk). This information includes:
your activity in the Bewuk service, such as title selections, books viewed, and search queries;
your interactions with emails and texts, and with our push notifications and online messaging channels;
details about your interactions with customer service, such as the date, time, reason for the inquiry, transcripts of any chat conversations and, if you call us, your phone number and recordings of the calls;
Device IDs or other unique identifiers, including for your network, network devices, and Bewuk-compatible devices on your Wi-Fi network;
resettable device identifiers (known as advertising identifiers), such as those used on mobile devices, tablets, and media players that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
software and device characteristics (such as type and settings), connection information, including type (Wi-Fi, cellular), statistics about page views (e.g., referring URLs), IP addresses (which may tell us your general location), browser data, and standard web log information;
information collected through the use of cookies, web beacons, and other technologies, including advertising data (e.g., information about the availability and delivery of advertisements, the URL of the site, as well as the date and time). (See our "Cookies and Internet Advertising" section for more information.)
Partner Information: We collect information through other companies with whom you have a relationship ("Partners"). These Partners may include (depending on the services you use): your internet or TV service provider, or other media player providers who make our service available on your devices; mobile carriers or other companies that provide services to you and also collect payments for the Bewuk Service and deliver them to us or provide prepaid promotions for the Bewuk Service; and providers of voice assistant platforms that enable interaction with our service using voice commands. The information that Partners provide to us varies depending on the nature of the Partner's services, and may include:
search queries and commands related to Bewuk that are made through Partner devices or voice assistant platforms;
service activation information, such as your email address or other contact information;
IP addresses, device IDs, or other unique identifiers, such as user interface information, billing, and associated prepaid promotion, used in user authentication, the Bewuk service registration experience, the processing of the Partner's payment, and the presentation of Bewuk content to you through sections of the Partner user interface.
Information we obtain from other sources: We also obtain information from other sources. We protect this information in accordance with the practices described in this Privacy Statement, in addition to additional restrictions imposed by the source of the data. These sources can vary, and typically include:
service providers who help us identify a location based on IP address in order to personalize our service and for other uses in accordance with this Privacy Statement;
security service providers who provide us with information to secure our systems, prevent fraud, and help us protect the security of Bewuk accounts;
payment service providers who provide us with payment information or balances, or updates to that information, from their relationship with you;
online and offline data providers, who provide us with aggregated demographic, interest, and online advertising data;
public domain sources, such as non-private social media posts and information available through public databases that associate IP addresses with Internet Service Providers (ISPs).
Use of Information
We use the information collected to provide, analyze, manage, improve, and personalize our services and marketing initiatives, to manage member referrals, to process your registration, applications, and payments; and to communicate with you about this and other topics. For example, we use such information to:
determine the general geographic location where you are located, provide you with translated content, provide you with recommendations for books and audiobooks that we believe may be of interest to you, determine your PHI to provide you with support in troubleshooting network problems (we also use aggregated ISP information for operational and business purposes), and help us respond more quickly and efficiently to inquiries and requests;
coordinate with Members on how to deliver the Bewuk service to members and provide information to non-members about the availability of the Bewuk service, based on your specific relationship with the Member;
secure our systems, prevent fraud, and help us protect the security of Bewuk accounts;
prevent, detect, and investigate potentially prohibited or illegal activities, such as fraud, and enforce our Terms (e.g., determining whether you are eligible for subscription offers from Bewuk and determining whether a particular device is permitted to use the account in accordance with our Terms of Use);
analyze and understand our audience, improve our service (including our UI experiences and service performance), and optimize content selection, recommendation algorithms, and delivery;
communicate with you in connection with our service, so that we can send you news about Bewuk, details about new features, content available on Bewuk, special offers, promotional announcements, and consumer surveys, and to assist you with operational requests, such as resetting your password. These communications may be sent using a variety of methods, including email, push notifications, text messages, online messaging channels, and ID matching communications (described below). Please see the "Your Choices" section in this Privacy Statement to learn how to set or change your communication preferences.
Transfer of Information
We transfer your information for certain purposes and to third parties, as follows:
The Bewuk Entertainment Family of Brands: We share your information with the Bewuk Entertainment Family of Brands as necessary to: process and store data; provide access to our services; provide customer service; make decisions about service improvements and content development; and for other purposes as described in the Use of Information section of this Privacy Statement.
Service Providers: We use other companies, agents, or contractors ("Service Providers") to perform services on our behalf or to assist us in providing the service. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure, and IT services, which personalize and improve our service, provide bank account or balance information, process credit card and other payment transactions, provide customer service, analyze and improve data (including information regarding our users' interaction with our service), and process and conduct our consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information unless it is related to the services they provide (including maintaining and improving their services).
Partners: As described above, you may be related to one or more of our Partners, in which case we may share certain information with them in order to coordinate the provision of the Bewuk service to members and also the provision of information about the availability of the Bewuk service. For example, depending on the Partner services you use, we may share information:
in order to provide the Member with prepaid promotions or to collect payment for the Bewuk service to send to us;
with Voice Assistant Platform Partners that allow you to interact with our service using voice commands;
so that the content and features available on the Bewuk service can appear as suggestions for you in the Partner's user interface. For members, these suggestions are part of the Bewuk service and may include personalized viewing recommendations.
Promotions: We may offer joint promotions or programs that require the exchange of information with third parties as a condition of participation. When conducting these types of promotions, we may share your name and other information related to the completion of the incentive. Please note that third parties are responsible for their own privacy practices.
Protection of Bewuk and Others: Bewuk and its Service Providers may transfer personal information when we believe or they reasonably believe that such transfer is necessary to (a) satisfy any applicable law, regulation, legal process, or governmental request; (b) enforce applicable terms of use, including investigation of potential violations; (c) detect, prevent, or address illegal or suspected illegal activities (including fraudulent payment), security or technical issues; or (d) protect from harm the rights, property, or safety of Bewuk, its users, or the public, as required or permitted by law.
Business Transfers: In connection with a reorganization, restructuring, merger or sale, or any other transfer of assets, we will transfer information, including personal information, provided that the recipient agrees to respect your personal information in accordance with our Privacy Statement.
When we share personal information with countries outside the European Economic Area and other regions that have comprehensive data protection laws, we will ensure that such information is transferred in accordance with this Privacy Statement and applicable data protection laws.
You may also choose to transfer your information in the following ways:
Certain areas of our Service may include a tool that allows you to share information via email, text message, and social or other apps through customers and apps on your smart device;
Social plugins and other similar technologies that allow you to share information.
These plugins and apps are operated by the social networks themselves, and are subject to their terms of use and privacy policies.
Account and profile access
"Remember Me" Feature: To make it easier to access your account, you can use the "Remember Me on This Device" feature when you log in to the Website. This feature uses technology that allows us to provide direct account access and help administer the Bewuk service without requiring a password or other user identification each time the browser accesses the service.
Allowing third parties access to your account: If you share or allow others to access your account, they will be able to see the shows you have watched, ratings, and account information (including your email address or other information in the "Account" section of our website). This is true even if you use our profiles feature. You may have the option to use Transparent Account Login through Bewuk's Mobile Adaptation, which allows you to log in to your wireless on smart TVs, set-top boxes, and other compatible players on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain registered to your account unless you later log out of those devices.
Profiles: By purchasing a profile with a Standard or Premium membership, you allow users to share their personalized Bewuk experience, based on the audiobooks and books they are interested in, as well as viewing histories. Please note that profiles will be available to anyone who uses your Bewuk account, so anyone who has access to your Bewuk account can browse, use, edit, or delete profiles. This should be explained to the other people who have access to your account; If you don't want them to use or modify your profile, make sure they are aware of it. Profile users may be offered the opportunity to add an email address, phone number, or other information to the profile and will be provided with notice of the collection and use at the time such information is required (the Profile Privacy Notice applies)
Removing access to your Bewuk account: To remove access to your Bewuk account from your devices: (a) visit the "Account" section of our website, choose "Sign out of other devices", and follow the instructions to deactivate your devices (please note that deactivation may not be immediate) or (b) delete the Bewuk settings from your device (the steps required vary by device, and the option is not available on all devices). Whenever possible, users of public or shared devices should sign out at the end of each visit. If you sell or return a Bewuk-ready computer or device, you should log out and deactivate the device before doing so. If you do not securely maintain your password or device, or do not log out or deactivate your device, subsequent users will be able to access your account information, including your personal information.
Your Choices
Email and text messages. If you no longer wish to receive certain communications from us via email or text message, simply access the communication settings in the "Account" section of our website and uncheck to stop receiving emails. Alternatively, click on the "Do Not Receive Emails" link in the email or reply STOP (or as directed) to the text message. Please note that you will not be able to opt out of receiving certain types of correspondence related to the service, such as messages related to your account transactions or communication that is deemed important or necessary.
Push notifications. You can choose to receive Bewuk's mobile push notifications. On certain operating systems, you will be automatically enrolled in notifications. If you later decide that you no longer wish to receive these notifications, you can use the settings features on your mobile device to turn them off. We also offer push notifications in certain web browsers. If you agree to receive these notifications and subsequently decide that you no longer wish to receive them, you can use your browser's settings features to turn them off.
Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests, which are determined by your use of various apps and websites on the internet. If you use a browser, cookies and web beacons allow us to collect information that helps identify your likely interests. If you use a mobile device, tablet, or media player that includes a reconfigurable device identifier, that identifier is used to identify your likely interests. For more information about Bewuk's interest-based ads, please see the "Cookies and Internet Advertising" section (later in this document).
Identifier matching communications. Some third-party sites and apps allow us to send our users online promotions about our titles and services by sending a privacy protection identifier to the third party. The Privacy Shield Identifier indicates that we convert original information (such as an email address or phone number) into a value to prevent disclosure of such information. The third party compares the privacy protection identifier with the identifiers in its database, and a match is established only if you used the same identifier (such as an email address) with both Bewuk and the third party. If there is a match, Bewuk may choose to send you a targeted promotional communication through that app or third-party site, and can better optimize and measure the effectiveness of online advertising. In the "Marketing Communications" section of the "Account" page of our website, you can choose to stop receiving messages.
Your Information and Your Rights
You may request access to your personal information, or correct or update outdated or inaccurate personal information we hold about you. You may also request that we delete the personal information we hold about you.
When you visit the "Account" section of our website, you have the ability to access and update a wide variety of information about your account, including contact information, your Bewuk payment information, and other information regarding your account (such as content you have viewed and rated). You must be logged in to access the "Account" section.
If you are the account holder, please write to info@bewuk.com to request a copy of your personal information (you must be logged in to access the "Account" section) and follow the instructions.
For other requests, or if you have any questions regarding our privacy practices, please write to our Data Protection Officer or the Privacy Office at info@bewuk.com. For more information on how to access your information, including our verification process, please see our FAQ section. For information about deleting, deleting, and retaining information, please write to info@bewuk.com. We respond to all requests from individuals who wish to exercise their data protection rights in accordance with applicable law. Please also see the "Your Choices" section of this Privacy Statement for additional choices about your information.
We may reject requests that are not proportionate or not required by law, including those that are extremely impractical, may require disproportionate technical effort, or could expose us to operational risks, such as free trial fraud. We may retain information required or permitted by applicable laws and regulations, including to fulfill your selections, for our billing or records purposes, and to fulfill the purposes described in this Privacy Statement. We take reasonable steps to securely destroy or anonymize personal information once it is no longer needed.
Safety
We have reasonable administrative, logistical, physical, and managerial measures in place to protect your personal information from loss, theft, and unauthorized access, use, and modification. These measures are intended to provide a level of security appropriate to the risks of processing personal information.
Other websites, platforms and apps
The Bewuk Service may be hosted or use features (such as voice controls) operated by third-party platforms, or contain links to sites operated by third parties that may have different information handling policies than ours. For example, you can access the Bewuk service through platforms such as Smart TV systems, mobile devices, set-top boxes, and a variety of internet-connected devices. These websites and platforms have their own privacy and data policies, privacy statements, notices, and terms of use, which we encourage you to read carefully. In addition, you are likely to encounter third-party apps that interact with the Bewuk service.
Minor
You must be 18 years of age or older to be able to subscribe to the Bewuk service. In some jurisdictions, the age of majority may be when you turn 18 years old, in which case you must be of the necessary age to subscribe. While minors under the age of 18 may use the service, they may only do so with the involvement, supervision, and approval of a parent or guardian.
Changes to this Privacy Statement
We will update this Privacy Statement as necessary, in accordance with changes in legal, regulatory, or operational requirements. We will provide notice of such changes (including information about the implementation date) in accordance with the law. Your continued use of the Bewuk Service after the updates take effect will constitute your reading and acceptance (as applicable) of the changes. If you prefer not to acknowledge or accept any of the updates to this Privacy Statement, you may cancel and stop using the Bewuk service. To find out when this Privacy Statement was last updated, please see the "Last Updated" section below.
Cookies and internet advertising
We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for a variety of reasons. We want you to be informed about how we use these technologies, so this section explains the types of technology we use, how they behave, and what your choices are about using them.
Cookies and similar technologies, web beacons, and resettable device identifiers
Cookies are small data files that are usually stored on your device when you browse and use websites and other online services. We use other technologies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as "clear.gif" or "pixel tags") often work in conjunction with cookies. In many cases, rejecting cookies will reduce the effectiveness of the web beacons associated with such cookies.
If you use the mobile version of Bewuk on a mobile device, tablet, or media player, we may collect a reconfigurable device identifier from your device. Resettable device identifiers (also called ad identifiers) are similar to cookies and are found on various mobile devices and tablets (for example, the "identifier for advertisers," or IDFA, on Apple iOS devices and the "Google ad identifier" on Android devices), and on some media players. Like cookies, resettable device identifiers enable more relevant online advertising to be delivered for analytics and optimization purposes.
Why does Bewuk use these technologies?
We use these types of technologies for a number of reasons: to facilitate access to our services by reminding you when you return; to provide, analyze, understand, and improve the use of our services; to enforce our terms and prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and personalize our marketing or advertising; and to understand interactions with our emails, marketing, and online advertisements on third-party sites.
To help you better understand how we use cookies and resettable device identifiers, please see the information below:
Essential cookies: These cookies are strictly necessary for our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and apps, so that we can provide our services to them. In addition, they help us enforce our Terms of Use, prevent fraud, and keep the service secure.
Performance and Performance Cookies: These cookies help us personalize and improve your online experience with Bewuk. For example, they help us remember your preferences so that you do not have to re-enter information already provided (e.g., during login). We also use these cookies to collect information (e.g., popular pages, switching fees, display patterns, click-through rate, and other information) about visitors' use of the Bewuk service, so that we can improve and personalize it, as well as our website, and conduct market research. If these cookies are deleted, the operation of our service may be limited.
Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your visit to this and other websites or apps, and your response to commercial advertisements and emails, to present ads that are more relevant to you and for analytics and optimization purposes. This type of commercial advertisement is called "interest-based advertising." Advertiser cookies associated with our service belong to our Service Providers.
In connection with our use of these technologies, some of the websites and apps on which we advertise, as well as the ad technology companies we use to buy, deliver, optimize, and/or measure our ads (collectively "Advertising Partners"), may receive limited information from us as part of our targeting, measurement, and optimization campaign (e.g., the steps completed in the subscription and site visit or the information of opening/installing apps).
Common uses of this type of information are intended to evaluate the effectiveness and optimize advertising campaigns, allowing advertising partners to see when someone who saw an ad later subscribed to our service. Another common use is to make sure that we don't run ads to get subscribers to the Bewuk service if they're already a Bewuk user.
Bewuk uses contractual and technical measures designed to prevent advertising partners from accessing information regarding the specific selections of titles you make, the URLs you access, or programs you have viewed on our service. We do not share information about title selections or the shows you have watched on our service.
Last updated: October 13, 2020Privacy Statement
This Privacy Statement explains our practices, including your choices, regarding the collection, use, and transmission of certain information, including your personal information, in connection with the Bewuk service.
Contact
If you have general questions about your account or how to contact our Customer Service for assistance, please visit our online help center at help.Bewuk.com. If you have any specific questions regarding this Privacy Statement, or our use of your personal information, cookies, or other similar technologies, please contact our Data Protection Officer or Privacy Office at info@bewuk.com.
The person responsible for the processing of your personal data is Bewuk Entertainment LTD. Please note that if you contact us for assistance, both for your safety and ours, we may ask you to authenticate your identity before fulfilling your request.
Collection of Information
We receive and store information about you, including:
The information you provide to us: We collect information you provide to us, including:
your name, email, address or zip code, payment method(s) and telephone number. In some countries, we require a government identification number for billing and tax compliance. This information is collected in a variety of ways, including when you enter it into our service, interact with our customer service, or participate in surveys or marketing promotions;
information collected when you choose to provide ratings or preferences, set preferences (in the "Account" section of our website), or provide information to us through our service or other means.
Information We Collect Automatically: We collect information about you, your use of our service, your interactions with us, and our advertising, as well as information about your network, network devices, and your computer or any other Bewuk-compatible device that you may use to access our service (such as Smart TVs, Smart TVs, Smart mobile devices, set-top boxes and other devices adapted in Bewuk). This information includes:
your activity in the Bewuk service, such as title selections, books viewed, and search queries;
your interactions with emails and texts, and with our push notifications and online messaging channels;
details about your interactions with customer service, such as the date, time, reason for the inquiry, transcripts of any chat conversations and, if you call us, your phone number and recordings of the calls;
Device IDs or other unique identifiers, including for your network, network devices, and Bewuk-compatible devices on your Wi-Fi network;
resettable device identifiers (known as advertising identifiers), such as those used on mobile devices, tablets, and media players that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
software and device characteristics (such as type and settings), connection information, including type (Wi-Fi, cellular), statistics about page views (e.g., referring URLs), IP addresses (which may tell us your general location), browser data, and standard web log information;
information collected through the use of cookies, web beacons, and other technologies, including advertising data (e.g., information about the availability and delivery of advertisements, the URL of the site, as well as the date and time). (See our "Cookies and Internet Advertising" section for more information.)
Partner Information: We collect information through other companies with whom you have a relationship ("Partners"). These Partners may include (depending on the services you use): your internet or TV service provider, or other media player providers who make our service available on your devices; mobile carriers or other companies that provide services to you and also collect payments for the Bewuk Service and deliver them to us or provide prepaid promotions for the Bewuk Service; and providers of voice assistant platforms that enable interaction with our service using voice commands. The information that Partners provide to us varies depending on the nature of the Partner's services, and may include:
search queries and commands related to Bewuk that are made through Partner devices or voice assistant platforms;
service activation information, such as your email address or other contact information;
IP addresses, device IDs, or other unique identifiers, such as user interface information, billing, and associated prepaid promotion, used in user authentication, the Bewuk service registration experience, the processing of the Partner's payment, and the presentation of Bewuk content to you through sections of the Partner user interface.
Information we obtain from other sources: We also obtain information from other sources. We protect this information in accordance with the practices described in this Privacy Statement, in addition to additional restrictions imposed by the source of the data. These sources can vary, and typically include:
service providers who help us identify a location based on IP address in order to personalize our service and for other uses in accordance with this Privacy Statement;
security service providers who provide us with information to secure our systems, prevent fraud, and help us protect the security of Bewuk accounts;
payment service providers who provide us with payment information or balances, or updates to that information, from their relationship with you;
online and offline data providers, who provide us with aggregated demographic, interest, and online advertising data;
public domain sources, such as non-private social media posts and information available through public databases that associate IP addresses with Internet Service Providers (ISPs).
Use of Information
We use the information collected to provide, analyze, manage, improve, and personalize our services and marketing initiatives, to manage member referrals, to process your registration, applications, and payments; and to communicate with you about this and other topics. For example, we use such information to:
determine the general geographic location where you are located, provide you with translated content, provide you with recommendations for books and audiobooks that we believe may be of interest to you, determine your PHI to provide you with support in troubleshooting network problems (we also use aggregated ISP information for operational and business purposes), and help us respond more quickly and efficiently to inquiries and requests;
coordinate with Members on how to deliver the Bewuk service to members and provide information to non-members about the availability of the Bewuk service, based on your specific relationship with the Member;
secure our systems, prevent fraud, and help us protect the security of Bewuk accounts;
prevent, detect, and investigate potentially prohibited or illegal activities, such as fraud, and enforce our Terms (e.g., determining whether you are eligible for subscription offers from Bewuk and determining whether a particular device is permitted to use the account in accordance with our Terms of Use);
analyze and understand our audience, improve our service (including our UI experiences and service performance), and optimize content selection, recommendation algorithms, and delivery;
communicate with you in connection with our service, so that we can send you news about Bewuk, details about new features, content available on Bewuk, special offers, promotional announcements, and consumer surveys, and to assist you with operational requests, such as resetting your password. These communications may be sent using a variety of methods, including email, push notifications, text messages, online messaging channels, and ID matching communications (described below). Please see the "Your Choices" section in this Privacy Statement to learn how to set or change your communication preferences.
Transfer of Information
We transfer your information for certain purposes and to third parties, as follows:
The Bewuk Entertaiment Family of Brands: We share your information with the Bewuk Entertainment Family of Brands as necessary to: process and store data; provide access to our services; provide customer service; make decisions about service improvements and content development; and for other purposes as described in the Use of Information section of this Privacy Statement.
Service Providers: We use other companies, agents, or contractors ("Service Providers") to perform services on our behalf or to assist us in providing the service. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure, and IT services, which personalize and improve our service, provide bank account or balance information, process credit card and other payment transactions, provide customer service, analyze and improve data (including information regarding our users' interaction with our service), and process and conduct our consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information unless it is related to the services they provide (including maintaining and improving their services).
Partners: As described above, you may be related to one or more of our Partners, in which case we may share certain information with them in order to coordinate the provision of the Bewuk service to members and also the provision of information about the availability of the Bewuk service. For example, depending on the Partner services you use, we may share information:
in order to provide the Member with prepaid promotions or to collect payment for the Bewuk service to send to us;
with Voice Assistant Platform Partners that allow you to interact with our service using voice commands;
so that the content and features available on the Bewuk service can appear as suggestions for you in the Partner's user interface. For members, these suggestions are part of the Bewuk service and may include personalized viewing recommendations.
Promotions: We may offer joint promotions or programs that require the exchange of information with third parties as a condition of participation. When conducting these types of promotions, we may share your name and other information related to the completion of the incentive. Please note that third parties are responsible for their own privacy practices.
Protection of Bewuk and Others: Bewuk and its Service Providers may transfer personal information when we believe or they reasonably believe that such transfer is necessary to (a) satisfy any applicable law, regulation, legal process, or governmental request; (b) enforce applicable terms of use, including investigation of potential violations; (c) detect, prevent, or address illegal or suspected illegal activities (including fraudulent payment), security or technical issues; or (d) protect from harm the rights, property, or safety of Bewuk, its users, or the public, as required or permitted by law.
Business Transfers: In connection with a reorganization, restructuring, merger or sale, or any other transfer of assets, we will transfer information, including personal information, provided that the recipient agrees to respect your personal information in accordance with our Privacy Statement.
When we share personal information with countries outside the European Economic Area and other regions that have comprehensive data protection laws, we will ensure that such information is transferred in accordance with this Privacy Statement and applicable data protection laws.
You may also choose to transfer your information in the following ways:
Certain areas of our Service may include a tool that allows you to share information via email, text message, and social or other apps through customers and apps on your smart device;
Social plugins and other similar technologies that allow you to share information.
These plugins and apps are operated by the social networks themselves, and are subject to their terms of use and privacy policies.
Account and profile access
"Remember Me" Feature: To make it easier to access your account, you can use the "Remember Me on This Device" feature when you log in to the Website. This feature uses technology that allows us to provide direct account access and help administer the Bewuk service without requiring a password or other user identification each time the browser accesses the service.
Allowing third parties access to your account: If you share or allow others to access your account, they will be able to see the shows you have watched, ratings, and account information (including your email address or other information in the "Account" section of our website). This is true even if you use our profiles feature. You may have the option to use Transparent Account Login through Bewuk's Mobile Adaptation, which allows you to log in to your wireless on smart TVs, set-top boxes, and other compatible players on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain registered to your account unless you later log out of those devices.
Profiles: By purchasing a profile with a Standard or Premium membership, you allow users to share their personalized Bewuk experience, based on the audiobooks and books they are interested in, as well as viewing histories. Please note that profiles will be available to anyone who uses your Bewuk account, so anyone who has access to your Bewuk account can browse, use, edit, or delete profiles. This should be explained to the other people who have access to your account; If you don't want them to use or modify your profile, make sure they are aware of it. Profile users may be offered the opportunity to add an email address, phone number, or other information to the profile and will be provided with notice of the collection and use at the time such information is required (the Profile Privacy Notice applies)
Removing access to your Bewuk account: To remove access to your Bewuk account from your devices: (a) visit the "Account" section of our website, choose "Sign out of other devices", and follow the instructions to deactivate your devices (please note that deactivation may not be immediate) or (b) delete the Bewuk settings from your device (the steps required vary by device, and the option is not available on all devices). Whenever possible, users of public or shared devices should sign out at the end of each visit. If you sell or return a Bewuk-ready computer or device, you should log out and deactivate the device before doing so. If you do not securely maintain your password or device, or do not log out or deactivate your device, subsequent users will be able to access your account information, including your personal information.
Your Choices
Email and text messages. If you no longer wish to receive certain communications from us via email or text message, simply access the communication settings in the "Account" section of our website and uncheck to stop receiving emails. Alternatively, click on the "Do Not Receive Emails" link in the email or reply STOP (or as directed) to the text message. Please note that you will not be able to opt out of receiving certain types of correspondence related to the service, such as messages related to your account transactions or communication that is deemed important or necessary.
Push notifications. You can choose to receive Bewuk's mobile push notifications. On certain operating systems, you will be automatically enrolled in notifications. If you later decide that you no longer wish to receive these notifications, you can use the settings features on your mobile device to turn them off. We also offer push notifications in certain web browsers. If you agree to receive these notifications and subsequently decide that you no longer wish to receive them, you can use your browser's settings features to turn them off.
Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests, which are determined by your use of various apps and websites on the internet. If you use a browser, cookies and web beacons allow us to collect information that helps identify your likely interests. If you use a mobile device, tablet, or media player that includes a reconfigurable device identifier, that identifier is used to identify your likely interests. For more information about Bewuk's interest-based ads, please see the "Cookies and Internet Advertising" section (later in this document).
Identifier matching communications. Some third-party sites and apps allow us to send our users online promotions about our titles and services by sending a privacy protection identifier to the third party. The Privacy Shield Identifier indicates that we convert original information (such as an email address or phone number) into a value to prevent disclosure of such information. The third party compares the privacy protection identifier with the identifiers in its database, and a match is established only if you used the same identifier (such as an email address) with both Bewuk and the third party. If there is a match, Bewuk may choose to send you a targeted promotional communication through that app or third-party site, and can better optimize and measure the effectiveness of online advertising. In the "Marketing Communications" section of the "Account" page of our website, you can choose to stop receiving messages.
Your Information and Your Rights
You may request access to your personal information, or correct or update outdated or inaccurate personal information we hold about you. You may also request that we delete the personal information we hold about you.
When you visit the "Account" section of our website, you have the ability to access and update a wide variety of information about your account, including contact information, your Bewuk payment information, and other information regarding your account (such as content you have viewed and rated). You must be logged in to access the "Account" section.
If you are the account holder, please write to info@bewuk.com to request a copy of your personal information (you must be logged in to access the "Account" section) and follow the instructions.
For other requests, or if you have any questions regarding our privacy practices, please write to our Data Protection Officer or the Privacy Office at info@bewuk.com. For more information on how to access your information, including our verification process, please see our FAQ section. For information about deleting, deleting, and retaining information, please write to info@bewuk.com. We respond to all requests from individuals who wish to exercise their data protection rights in accordance with applicable law. Please also see the "Your Choices" section of this Privacy Statement for additional choices about your information.
We may reject requests that are not proportionate or not required by law, including those that are extremely impractical, may require disproportionate technical effort, or could expose us to operational risks, such as free trial fraud. We may retain information required or permitted by applicable laws and regulations, including to fulfill your selections, for our billing or records purposes, and to fulfill the purposes described in this Privacy Statement. We take reasonable steps to securely destroy or anonymize personal information once it is no longer needed.
Safety
We have reasonable administrative, logistical, physical, and managerial measures in place to protect your personal information from loss, theft, and unauthorized access, use, and modification. These measures are intended to provide a level of security appropriate to the risks of processing personal information.
Other websites, platforms and apps
The Bewuk Service may be hosted or use features (such as voice controls) operated by third-party platforms, or contain links to sites operated by third parties that may have different information handling policies than ours. For example, you can access the Bewuk service through platforms such as Smart TV systems, mobile devices, set-top boxes, and a variety of internet-connected devices. These websites and platforms have their own privacy and data policies, privacy statements, notices, and terms of use, which we encourage you to read carefully. In addition, you are likely to encounter third-party apps that interact with the Bewuk service.
Minor
You must be 18 years of age or older to be able to subscribe to the Bewuk service. In some jurisdictions, the age of majority may be when you turn 18 years old, in which case you must be of the necessary age to subscribe. While minors under the age of 18 may use the service, they may only do so with the involvement, supervision, and approval of a parent or guardian.
Changes to this Privacy Statement
We will update this Privacy Statement as necessary, in accordance with changes in legal, regulatory, or operational requirements. We will provide notice of such changes (including information about the implementation date) in accordance with the law. Your continued use of the Bewuk Service after the updates take effect will constitute your reading and acceptance (as applicable) of the changes. If you prefer not to acknowledge or accept any of the updates to this Privacy Statement, you may cancel and stop using the Bewuk service. To find out when this Privacy Statement was last updated, please see the "Last Updated" section below.
Cookies and internet advertising
We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for a variety of reasons. We want you to be informed about how we use these technologies, so this section explains the types of technology we use, how they behave, and what your choices are about using them.
Cookies and similar technologies, web beacons, and resettable device identifiers
Cookies are small data files that are usually stored on your device when you browse and use websites and other online services. We use other technologies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as "clear.gif" or "pixel tags") often work in conjunction with cookies. In many cases, rejecting cookies will reduce the effectiveness of the web beacons associated with such cookies.
If you use the mobile version of Bewuk on a mobile device, tablet, or media player, we may collect a reconfigurable device identifier from your device. Resettable device identifiers (also called ad identifiers) are similar to cookies and are found on various mobile devices and tablets (for example, the "identifier for advertisers," or IDFA, on Apple iOS devices and the "Google ad identifier" on Android devices), and on some media players. Like cookies, resettable device identifiers enable more relevant online advertising to be delivered for analytics and optimization purposes.
Why does Bewuk use these technologies?
We use these types of technologies for a number of reasons: to facilitate access to our services by reminding you when you return; to provide, analyze, understand, and improve the use of our services; to enforce our terms and prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and personalize our marketing or advertising; and to understand interactions with our emails, marketing, and online advertisements on third-party sites.
To help you better understand how we use cookies and resettable device identifiers, please see the information below:
Essential cookies: These cookies are strictly necessary for our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and apps, so that we can provide our services to them. In addition, they help us enforce our Terms of Use, prevent fraud, and keep the service secure.
Performance and Performance Cookies: These cookies help us personalize and improve your online experience with Bewuk. For example, they help us remember your preferences so that you do not have to re-enter information already provided (e.g., during login). We also use these cookies to collect information (e.g., popular pages, switching fees, display patterns, click-through rate, and other information) about visitors' use of the Bewuk service, so that we can improve and personalize it, as well as our website, and conduct market research. If these cookies are deleted, the operation of our service may be limited.
Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your visit to this and other websites or apps, and your response to commercial advertisements and emails, to present ads that are more relevant to you and for analytics and optimization purposes. This type of commercial advertisement is called "interest-based advertising." Advertiser cookies associated with our service belong to our Service Providers.
In connection with our use of these technologies, some of the websites and apps on which we advertise, as well as the ad technology companies we use to buy, deliver, optimize, and/or measure our ads (collectively "Advertising Partners"), may receive limited information from us as part of our targeting, measurement, and optimization campaign (e.g., the steps completed in the subscription and site visit or the information of opening/installing apps).
Common uses of this type of information are intended to evaluate the effectiveness and optimize advertising campaigns, allowing advertising partners to see when someone who saw an ad later subscribed to our service. Another common use is to make sure that we don't run ads to get subscribers to the Bewuk service if they're already a Bewuk user.
Bewuk uses contractual and technical measures designed to prevent advertising partners from accessing information regarding the specific selections of titles you make, the URLs you access, or programs you have viewed on our service. We do not share information about title selections or the shows you have watched on our service.
Last updated: October 13, 2020